Jef who tells his story in the video above, was recently the victim of online banking fraud, where criminals repeatedly gained remote access to his computer and changed his address on his bank account, thereby getting new cards sent to the new address.
This is what he said: 'I first discovered something was wrong when I logged online to my bank account and noticed money had been moved from one account to another account that I don't use anymore. When I looked closer, I saw money had been withdrawn from a cashpoint in Manchester on a day I was in London. I knew instantly I had been targeted.
'I immediately called my bank who confirmed it was fraud and froze my account. I went straight to my local branch and spent a while going through everything including ID and security questions. They changed all my bank details and put a block on any telephone banking. It turns out these fraudsters just called up the bank and by using my online details, pretended to be me in order to get my address and contact numbers changed so they could take my money.